“My position as Contracts Manager at BOF is to oversee the management of all bids & tenders. This involves the sourcing and tracking of tender opportunities, writing and compiling bid & tender responses and interpreting tender specifications and furniture requirements."
March 24, 2020
As of Tuesday 24th March, in line with Government recommendations we temporarily closed our offices, showroom and warehouse for an initial period of three weeks. Over the past couple of weeks there has been a delicate balancing act between ensuring the welfare of our staff and maintaining effective service levels for our customers. It has now become clear to our Management Team that the welfare of our staff and of the wider general public must take priority.
To the best of our ability we have listed below answers to 5 key questions that we believe you will want responses on.
1. What if I have orders currently placed?
Please contact email@example.com or a member of the Account Management Team via their mobile or e-mail. As mentioned above, our warehouse is technically closed but we work with all manner of organisations in both the public and private sector. If you have an ongoing order that you feel falls into the Government’s definition of “absolutely critical” then please call us, we might be able to help, and we will do our best.
2. What if I have an order I’m about to place?
Please place orders as usual, they will be processed and issued to our supply chain who will input them into their systems for delivery as soon as possible in line with government guidelines.
It should be noted that it is advantageous to place orders asap as manufacturing capacity within our supply chain will be reserved once orders are received and processed. As things stand we are being advised to close for 3 weeks so we will review the impact on our standard lead-times as the situation develops.
3. Can I cancel an order already placed?
Our normal terms and conditions will apply in this regard. Charges for cancellation will vary depending on how advanced production is and what raw materials have already been committed to and how much design time has been utilised.
BOF is committed to its industry. It is vital that as an industry we all honour our commitments to suppliers and customers alike and if we all remain determined not to break this chain then all will emerge intact and able to continue.
4. Are all your other departments still working?
Yes absolutely! Account Management, Administration, Accounts, Design, Marketing, Capital Projects, Contracts & Tenders, Purchasing, Operations & Project Management are all still currently working from home.
5. What if we are a supplier to BOF, what do we do?
We will still need the goods we currently have on order with you so please do not worry in that regard and we will need to arrange delivery as soon as we re-open. Feel free to call your point of contact at any time if you would like an update.
The BOF Team will keep you updated as the situation continues to evolve.
Please stay safe and protect those around you in these extraordinary times